Shipping Policy

At Cobbler, we want to ensure that your shopping experience is enjoyable and hassle-free. This Shopping Policy outlines important information about placing orders, payment methods, shipping, returns, and more.

1. Ordering Process:

   • To place an order on our website, simply browse our collection, select the products you wish to purchase, and add them to your shopping cart. Proceed to checkout to complete your order.

   • You will receive an order confirmation email once your order has been successfully placed. Please review the details of your order carefully and contact us immediately if you notice any errors.

2. Payment Methods:

   • We accept various secure payment methods, including credit/debit cards, net banking, and digital wallets. Your payment details are encrypted and processed securely.

   • All prices displayed on our website are in Indian Rupees (INR) and are inclusive of all applicable taxes.

3. Shipping:

   • We offer shipping within India. Shipping times and costs may vary depending on your location and the selected shipping method.

   • We aim to process and dispatch orders within 7 business days of receiving payment. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

4. Returns and Exchanges:

   • We want you to be completely satisfied with your purchase from Cobbler. If you are not satisfied with your order for any reason, you may return or exchange it within 14 days of delivery.

   • To initiate a return or exchange, please contact our customer service team for assistance. Please note that returned items must be in their original condition, unworn, and with all tags attached.

   • Refunds for returned items will be processed within 7 business days of receiving the returned merchandise. Refunds will be issued to the original payment method used for the purchase.

5. Quality Assurance:

   • We take pride in the quality of our products and strive to ensure that every pair of shoes meets our high standards. If you receive a defective or damaged item, please contact us immediately for assistance.

6. Customer Support:

   • If you have any questions or concerns about your order, our products, or our policies, our customer support team is here to assist you. You can reach us via email, phone, or live chat during our business hours.

7. Feedback and Suggestions:

   • We value your feedback and suggestions. If you have any comments or suggestions for how we can improve our products or services, please don't hesitate to contact us.

8. Changes to This Shopping Policy:

   • We may update this Shopping Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website.

By shopping with Cobbler, you agree to comply with the terms and conditions outlined in this Shopping Policy. If you have any questions or concerns, please contact us for assistance.