Refund Policy

At Cobbler, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a hassle-free refund policy subject to the following terms and conditions:

1. Eligibility for Refunds:

   • To be eligible for a refund, the item must be returned in its original condition, unworn, and with all tags attached. We reserve the right to refuse refunds for items that do not meet these criteria.

2. Initiating a Refund:

   • If you wish to request a refund, please contact our customer service team within 14 days of receiving your order. You can reach us via email, phone, or live chat during our business hours.

   • Please provide your order number and details of the item(s) you wish to return. Our customer service team will guide you through the return process and provide you with a return authorization if your request is approved.

3. Return Shipping:

   • Customers are responsible for the cost of return shipping unless the item received is defective, damaged, or incorrect. We recommend using a trackable shipping method to ensure the safe return of your item.

   • Please package the item securely and include a copy of your order confirmation or packing slip with your return.

4. Processing Refunds:

   • Once we receive your returned item, we will inspect it to ensure that it meets our return eligibility criteria. If the item is approved for a refund, we will process the refund to the original payment method used for the purchase.

   • Refunds will be processed within 7 business days of receiving the returned merchandise. Please note that it may take additional time for the refund to reflect in your account depending on your payment provider.

5. Exclusions:

   • Certain items may not be eligible for refunds, such as sale or clearance items, personalized or customized items, and gift cards. Please check the product description and terms of sale before making your purchase.

6. Quality Assurance:

   • We take pride in the quality of our products and strive to ensure that every item meets our high standards. If you receive a defective or damaged item, please contact us immediately for assistance. We will provide a replacement or refund as appropriate.

7. Changes to This Refund Policy:

   • We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website.

By shopping with Cobbler, you agree to comply with the terms and conditions outlined in this Refund Policy. If you have any questions or concerns, please contact us for assistance.